PRIVACY POLICY

1. Introduction & Scope

This Privacy Policy applies solely to information collected by Eunsung International, Inc. through this website and our online Request a Quote service. As a commercial packaging and manufacturing company, our website provides prospective and current business clients with information regarding our manufacturing capabilities, packaging solutions, and quotation services. It does not apply to third-party websites or offline business interactions outside of website communications.

2. Information We Collect

A. Voluntary Submissions: When you use our Request a Quote form or contact us through the website, you voluntarily provide contact and project details. These may include your name, company name, business email address, phone number, product/service type, estimated production run quantity, preferred paper stock or substrate, specifications and finishing requirements, and preferred language.

B. Technical & Network Information: When you access our website, our infrastructure and security providers automatically process essential network metadata required to transmit web pages and verify human interactions. This includes IP addresses, browser types, HTTP request headers, and verification tokens generated by Cloudflare Turnstile.

C. Information We Do Not Collect: We do not collect payment card information, financial account numbers, government identification numbers, or sensitive personal categories on this public website. We do not require visitors to create consumer accounts or user logins.

3. How We Use Information

We use the information we collect solely for legitimate commercial business purposes, including: evaluating manufacturing feasibility, preparing packaging quotations, communicating with you regarding your inquiry, coordinating production details, securing our website against automated abuse and spam, and maintaining essential business records.

We do not sell, rent, or trade your personal information to third parties. We do not engage in behavioral advertising, third-party user profiling, or automated marketing list subscriptions.

4. Service Providers & Infrastructure

Cloudflare: Our website is hosted on Cloudflare Pages and protected by Cloudflare security services. Cloudflare Turnstile is deployed on our quote form to prevent automated abuse by analyzing device and network signals (including IP address) without setting persistent tracking cookies. Cloudflare processes this data in accordance with strict security standards.

Google Services (Internal Email Delivery): When you submit a quote request, our server constructs an internal business notification and transmits it directly to our sales inbox using Google's secure Gmail API. Your submitted email address is designated as the direct Reply-To address. We do not send automated customer-facing confirmation emails through this service, and internal API credentials and transmission accounts remain strictly confidential.

Content Delivery & Fonts: Visual stylesheets and typography are loaded from third-party content delivery networks (Tailwind CDN and Google Fonts) to ensure consistent layout and typography across devices.

5. Cookies, Local Storage & Similar Technologies

Public Website Cookies: We do not set, use, or read any cookies on the public website for general visitors. We do not use third-party analytics trackers, advertising cookies, or social media pixels.

Browser Local Storage: To improve your browsing experience, our website uses your browser's local storage solely to remember your preferred display language (English, Spanish, Korean, or Simplified Chinese) under the key "esp_locale". This data remains entirely within your local browser, contains no personal identifying information, and is never transmitted to advertisers or trackers. You may clear your browser storage at any time via your browser settings without impairing site functionality.

6. Data Retention

Quote inquiry details received via email are retained in our standard corporate communication systems for the period reasonably necessary to evaluate your packaging requirements, provide quotes, fulfill commercial agreements, and maintain customary business records. Temporary server-side anti-duplicate submission signatures are held exclusively in ephemeral serverless memory for up to 60 seconds and are not persistently retained in website databases. We retain information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by applicable law.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. All web communications and form transmissions are encrypted in transit using industry-standard Transport Layer Security (HTTPS/TLS). Access to inquiry communications is limited to authorized personnel with a legitimate business need. While we take diligent measures to safeguard information, no electronic transmission or digital storage method is 100% secure.

8. Data Sharing & Disclosure

We do not sell, rent, or monetize your information. We disclose information only to service providers performing necessary technical functions on our behalf (such as cloud hosting and email delivery), when required to comply with applicable laws, court orders, or subpoenas, or when necessary to protect the legal rights, safety, and property of Eunsung International, Inc., our clients, or the public against fraudulent or abusive activities.

9. Cross-Border & International Operations

Eunsung International, Inc. operates facilities and manufacturing services across the United States (San Diego, CA) and Mexico (Tijuana, BC), supported by global cloud infrastructure primarily hosted in the United States. If you access our website from outside the United States, your information will be transferred to, stored, and processed in the United States and other locations where our operations and cloud providers maintain facilities. Applicable privacy laws in these regions may differ from those in your jurisdiction.

10. Your Privacy Choices & Inquiries

You may contact us at any time to inquire about the personal information you have submitted through our quote form, request corrections to inaccurate contact details, or request that we delete your contact information from our active business correspondence systems. We will evaluate and respond to verified requests in accordance with applicable laws and customary commercial record-keeping practices. To submit a request, email [email protected].

11. Children's Privacy

Our website and services are intended for business and commercial users and are not directed to children. We do not knowingly seek to collect personal information from children through this website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect modifications in our packaging services, technological infrastructure, third-party service providers, or applicable legal standards. Any revisions will be published directly on this page with a revised "Effective Date." We encourage visitors to review this page periodically. Continued use of our website following posted updates constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our information handling practices, please contact our team at: EUNSUNG INTERNATIONAL, INC., Attn: Privacy & Compliance, 9335 Airway Rd Suite 101, San Diego, CA 92154, USA. Email: [email protected] | Office Hours: Monday – Friday, 08:00 – 18:00 PST.